Frequently Asked Questions

Our Medford and Mansfield offices are open Monday through Friday.  Our Medford office is also open on Saturdays. As our daily schedule is subject to change, please call to confirm office hours.

Yes, we welcome new patients.

Advocare participates with most major insurance plans. As participation varies by region, specialty, and physician, we recommend that you contact either our office or your insurance company representative to verify that your insurance plan is accepted.

Our medical providers are available 24 hours a day. Call the office at (609) 654-9112 and follow the prompts to contact a provider on call or our after-hours on call. Please be aware that after-hours calls are intended for urgent medical issues that cannot wait until the next business day. Referrals, appointment requests , and prescription refills will be addressed during normal business hours.  Please call back if you have not received a timely response. 

Every effort is made to arrange your child's well care and follow up visits with the physician of your choice. When your child is ill, we will try to arrange a visit with your choice of doctors, but he or she may see any one of our physicians.

Our routine health maintenance visit schedule follows the American Academy of Pediatrics   guideline for children. As recommended by AAP national standards, we see infants on a more frequent schedule than older children.

To help protect your child from many serious infectious diseases, we firmly believe that all children and young adults should receive all the recommended vaccines according to the schedule recommended by the American Academy of Pediatrics. Please feel free to discuss your immunization questions and concerns with any of our pediatricians.

For non-urgent referrals: when one of our doctors refers you to a specialist, please schedule your appointment with the specialist, then call our office within five business days of your appointment. Your referral will be available within 72 hours. Most referrals are completed electronically and submitted directly to the specialist's office. Please check with our office staff to determine if your insurance plan processes referrals electronically.

For urgent referrals: when one of our doctors determines that you need an urgent referral, your referral will be initiated immediately. 

You will receive a call quickly with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Normal values may also be reported. We encourage you to set up a Lapcorp or Quest portal for your child through which you may view and print lab results.  

Please call our office and speak to one of our staff members. Allow one to two business day for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval.

Yes, we promote breastfeeding. The American Academy of Pediatrics recommends breastfeeding babies for the first year. Breastfeeding helps defend children against infections, prevents allergies, and protects against a number of chronic conditions. While experts believe that breast milk is the best nutritional choice for infants, breastfeeding may not be possible for all women. Some women have specific medical considerations that impede breastfeeding; others choose to feed by formula because of discomfort, work schedule, or lifestyle choices. In these cases, infant formula is an acceptable alternative. We will gladly discuss your diet and feeding concerns at your well care visit.  In addition one of our pediatricians is a certified lactation consultant.  You can also call during office hours to speak with one of our staff members.  

We recommend that your newborn be seen in our office two to three days after discharge from the hospital. Our staff understands the importance of this first visit and will make every effort to schedule this visit promptly.

Typically, foods can be started when your baby is between four and six months old. Please discuss these steps with our providers at your well care visit